Below are some of our most frequently asked questions (FAQ’s). If you spot something we haven’t covered then please email [email protected]
WHAT ARE THE DIFFERENT TICKET TYPES?
This year there are two different ticket types; a Day Ticket or Festival Pass.
If you are interested in the topics of a specific day, a day ticket is best for you (£50+VAT).
If you want to visit for 3 days or more, a festival pass is ideal. For £105+VAT you get access to all 9 days of the festival so you can come and go as you please!
CAN I UPGRADE MY TICKET FROM A DAY PASS TO A FESTIVAL PASS?
DO I NEED AN ADDITIONAL BADGE TO ATTEND A HOSTED EVENT?
HOW DO I COLLECT MY BADGE?
All delegates must collect their own badge in person at the venue. Collecting badges on behalf of a colleague is not permitted.
Once you arrive at the venue, you will be directed to the next available registration desk. You must produce your Entrance Voucher (printout or display on a smartphone) and a valid Photo ID to collect your badge.
WHAT FORMS OF I.D WILL BE ACCEPTED FOR ONSITE BADGE
A valid photo ID will be accepted, eg. Driving License, Passport or Government issues photo ID
Photos / photocopies of documents or other forms of ID will NOT be accepted. We are not permitted to issue your badge for the event without a valid photo ID.
IS THERE A STUDENT DISCOUNT?
I’M HAVING PROBLEMS WITH MY DISCOUNT CODE, WHAT CAN I DO?
If you are having an issue with a discount code you have been given, please refresh the page and try again. If the problem persists please get in touch with [email protected]
HOW CAN I PAY FOR MY TICKET?
You can easily pay for a ticket by credit card, debit card or PayPal transfer. If you require a direct invoice please get in touch with [email protected]
WHAT SECURITY MEASURES ARE IN PLACE AT THE VENUE?
We take the security of our delegates very seriously and have implemented a number of security measures to ensure everyone has a fun and safe time at the Festival.
Valid photo ID will be required to collect your badge and gain entry to the venue. We will operate a random bag search throughout the Festival. Large bags/suitcases that are left in the cloakroom may be subject to searches.